Right of withdrawal

The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for by Articles 64–67 of Legislative Decree no. 206/2005, known as the Consumer Code.
Please note that this right is reserved only for natural persons, i.e., private consumers acting for purposes outside their profession. The right of withdrawal does not apply to legal persons and natural persons acting in a professional capacity with respect to the purchase contract.

Pursuant to and within the limits of Article 64 of the Consumer Code, the consumer has the right, within 14 calendar days of receiving the purchased products, to exercise the right of withdrawal. This right allows the consumer to return the products received and obtain a refund of the price paid, without penalty and without having to specify the reason.

This right applies to all products purchased online on this site, with the exception of audiovisual or computer software products delivered sealed and subsequently opened by the customer.
The costs of returning the product are borne by the consumer.

The right of withdrawal is entirely forfeited if the returned product is not intact, for example due to the absence of integral elements of the product (accessories, cables, instruction manuals, etc.) or if the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
Without limiting the right of withdrawal, upon delivery of the product, the consumer, who has reason to believe that the product itself has been damaged during transport, must refuse delivery or accept it with express reservation.

All collections of intact packages must be made by the customer, adding the wording "INTACT PACKAGE, COLLECTION WITH RESERVATION OF CONTENTS INSPECTION" to the accompanying document (Article 1698 of the Civil Code). Any anomalies must then be reported within eight days using the following methods:

via registered mail with return receipt to the following address:
EURO ELECTRONICS BY LUNARDI LORENZO & CSAS
Via Roma, 140
28017, San Maurizio d'Opaglio, NO, IT

Procedure for exercising the right of withdrawal

To exercise the right of withdrawal, you must send, within 14 calendar days of receiving the purchased product, a communication clearly expressing your desire to withdraw from the purchase contract.
This communication must be sent, by registered letter with acknowledgement of receipt, to the following address:

EURO ELECTRONICS BY LUNARDI LORENZO & CSAS
Via Roma, 140
28017, San Maurizio d'Opaglio, NO, IT

The communication can also be sent, within the same deadline, by telegram (to the address indicated above),


The consumer must then arrange, using a courier of their choice, for the shipment of the product (if possible in the original packaging and, in any case, always carefully packaged) and complete with all accessories, instruction manuals and everything originally contained.
The consumer must make this shipment within ten working days from the date on which he sent the communication of exercise of the right of withdrawal.

Important notes

Shipping costs and responsibility for the goods during shipment, as required by law, are the responsibility of the consumer.
We therefore recommend insuring the product with your chosen courier, taking care to carefully package the goods, where possible placing the original packaging in an external box, and avoiding damaging the product with adhesive tape, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc. In the event of transport damage occurring during the return process, the Seller will notify the consumer of the damage within five working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return, and the withdrawal request will be simultaneously cancelled.
Except as provided below for partial withdrawals, the Seller will refund, within 14 days of the Seller becoming aware of the exercise of the right of withdrawal, the full purchase price and shipping costs for delivery, by credit card reversal or by bank transfer to the current account indicated by the consumer; the latter will be responsible for the shipping costs for returning the product.

If the withdrawal is partial (i.e., it concerns only a portion of the products delivered in a single delivery), the refund of the shipping costs incurred by the consumer for the delivery of the products at the time of purchase is excluded.
For purchases with collection at a Seller's point of sale, the right of withdrawal does not apply as it is not a distance selling arrangement. In this case, the consumer has only reserved the product online but has not yet purchased it, and to do so, they must visit the point of sale.

NB

The standard return policy is NOT available for modified or processed items. You will find the wording "non-returnable item" on the product itself.

Order Cancellation Request

• The purchase order can be cancelled in its entirety if, at the time of the cancellation request, the product is still being prepared for shipment and, in any case, if the amount has not yet been collected; in this case, the customer will not be charged any fees.
• If, at the time of the request to cancel the purchase order, the product has already been entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller.

To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.